Category: Business
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5 Killer Mistakes – Part 2
Read on to avoid the 5 Killer Mistakes Part 2 In 5 Killer Mistakes Part 2 of this post we’re going to cover mistakes 3 and 4 that will kill a deal with a big fish. In the last post we covered the first two of the 5 biggest mistakes you can make in dealing…
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5 Killer Mistakes – Part 1
There are 5 killer mistakes you can make that will kill a deal with a big fish. They are: Not meeting the client’s expectations Mishandling a client crisis Taking on more than you can handle Putting all your eggs in one basket Up cash creek without a paddle Avoid making these 5 Killer Mistakes Any…
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Are You In The 1%
Small Steps To Improve Your Business The Rule of 1% is simply defined as adding to your customer service one percent at a time – thus taking Small Steps To Improve Your Business. Before you can do this you must have your consistency perfected or it will never work. This one percent may seem small,…
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Deliver + 1
In the last post we talked about how to figure out what your customers want out of a positive shopping experience. Today we’ll talk about the concept of Deliver +1 and how this concept can take your customer service to the next level. I’ve decided to split up this post so the next one will…
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Another Secret Revealed
In the last post we talked about the first secret to building a solid customer service plan and how to decide what your vision is. Today we’ll talk about the second secret in taking your satisfied customers to raving fans. You must know what your customers want. Know who your customers are and you will…