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One Percent Rule

Small Steps To Improve Your Business

The Rule of 1% is simply defined as adding to your customer service one percent at a time – thus taking Small Steps To Improve Your Business. Before you can do this you must have your consistency perfected or it will never work. This one percent may seem small, but if you approach the vision for your company with baby steps, you will find a huge increase over a solid chunk of time.

It’s not a sprint, it’s a marathon.Avoid doing too much at one or you’ll set yourself up for failure. Think of the confidence you and your employees will have when you improve one percent each week. By the end of a year, you’ll have improved more than 50%!

While, rules and standards are necessary for growth, always be flexible with your best customers. Most retailers only allow a set number of items into a dressing room to reduce the risk of shoplifting, but it generally restricts the large percentage of people who are not stealing from you. Flexibility is the key to what you deliver to your customers and consistency is the key to how you deliver it.

The bottom line is customers rely on you to deliver what you promise. If you spend too much on bulky advertising that promises more than you can deliver, even your best intentions will unravel quickly and you will fail.
Focus on your vision and baby steps to turn your satisfied customers into Raving Fans.

I hope you’ve learned a lot out good customer service and how it’s essential to your overall success. If we can be of any assistance to your business check out our coaching site where you’ll find a considerable amount of free resources.

In upcoming posts we’re going to explore strategies of bagging the big clients and keeping them.

You may also want to read our guide on the 16 key traits of great businesses.

Macca Business Solutions
Business Growth Strategist and Marketing Expert.

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