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5 Killer Mistakes – Part 2

Read on to avoid the 5 Killer Mistakes Part 2 In 5 Killer Mistakes Part 2 of this post we’re going to cover mistakes 3 and 4 that will kill a deal with a big fish. In the last post we covered the first two of the 5 biggest mistakes you can make in dealing […]

Are You In The 1%

Small Steps To Improve Your Business The Rule of 1% is simply defined as adding to your customer service one percent at a time – thus taking Small Steps To Improve Your Business. Before you can do this you must have your consistency perfected or it will never work. This one percent may seem small, […]

Deliver + 1

In the last post we talked about how to figure out what your customers want out of a positive shopping experience. Today we’ll talk about the concept of Deliver +1 and how this concept can take your customer service to the next level. I’ve decided to split up this post so the next one will […]

Shhh… I Have a Secret

Customer service is a pretty hot topic and can make or break your business. Consumers have little patience for lousy customer service and easily get tired of waiting in long lines, trying to get a live person on the line, going through an interrogation to return something or trying to communicate through a language barrier. […]

Add Some Compost

In the last post we talked about the first three of the 7 specific areas you need to consider in your franchise prototype process. Here are all seven again: Primary Aim Strategic Objectives Organizational Strategy Management Strategy People Strategy Marketing Strategy Systems Strategy These 7 areas will fine turn your plan for the ultimate level […]

The Corporate Puzzle

The 7 specific areas you need to consider in your franchise prototype process: Primary Aim Strategic Objectives Organizational Strategy Management Strategy People Strategy Marketing Strategy Systems Strategy These 7 areas will fine turn your plan for the ultimate level of success. In this lesson we are going to cover the first three. Primary Aim It’s […]

Mortar Makes it Happen

Today I’d like to talk about the three keys to business development and how you can put the right bricks in place to build a solid foundation. There are three main areas of business development: Innovation Quantification Orchestration If done well these three areas will help you build a solid foundation for you business. Let’s […]